Merging Duplicate Contacts via the Address Book Bin

Please note that you must have the "Address Book Manager" permission in order to merge Contacts. If necessary, please reach out to your account admin and they'll let us know to update your permissions.

Video Tutorial


Using the Address Book Bin

This article will walk you through using the address book bin to merge address book objects.

  1. Adding Address Book Objects to the Bin
    1. From the Details Page
    2. From the Search Page
    3. From the Manage Page
  2. Merge Address Book Entries
  3. Remove Objects from the Address Book Bin

Adding Address Book Objects to the Bin

From the Details Page
  1. Hover over Address Book.
  2. Click Details. This will take you to the most recent address book object you have viewed.

  1. Click the grey bin icon in the upper-right of the address book details page to add the object you are currently viewing to the bin.


From the Search Page
  1. Hover over Address Book.
  2. Click Search.

  1. Search for the address book objects you would like to add to the bin.
    For more information on using the address book search page, please see this article.
  2. Click the grey bin icons to the left of your results to add them to the address book bin.


From the Manage Page

The address book manage page contains a list of all of the potential duplicate entries in your address book that the program has been able to identify. This page is extremely useful when trying to consolidate many address book objects.

  1. Hover over Address Book.
  2. Click Manage.

  1. Click the grey bin icons to the left of the address book objects you would like to add to the address book bin.


Merge Address Book Entries

  1. Hover over Address Book.
  2. Click Bin.

  1. Select the type of address book objects you will be merging from the action drop-down.

  1. Click Make master at the top of a column to use that address book object's information as the default.
  2. You can click the green arrows to copy information from other objects into the master, or you can manually enter and adjust the information already present in the master.
  3. Once all of the master's information is correct, click Merge.

  1. A warning message will appear. If you are absolutely sure that you would like to permanently merge the objects in the address book bin, click OK.

  1. After a few seconds, you will receive confirmation that the address book objects have been successfully merged.


Remove Objects from the Address Book Bin

To remove an address book object from the bin, click remove from the Bin list on the left side of the screen.


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