Creating a Request for Hold Alert

When events are added via the mobile site, they are automatically assigned the status Request for Hold. These requests will then need to be processed in the full desktop site. One way to remind yourself to process these requests is through an alert. To create an alert:

1. Hover over your name in the upper-right corner of the browser window.

2. Click My Settings.

 

3. Click Alert Options on the left side of the browser window, and then Create.

 

4. Enter a name for your alert, such as "Event Requests" or "Requests for Hold".

5. To create a new History Preset, click Manage.

 

6. Click Add Preset.

 

7. Enter a name for your history preset.

8. Click the plus sign next to Events then the plus sign next to Operations to expand the choices, then choose Events added.

9. Click the plus signs next to Filtering, then By Event Status, then Event. Check Request for Hold.

10. Click Save.

 

11. Click Select next to the history preset you have just created.

 

12. Select the email address(es) to which you would like to have the alerts delivered. You can only select email addresses listed for your personal user account.

13. Select whether you would like the alerts to be sent:

  • Immediately. This option will send an individual email alert every time the history preset is triggered.

If you are a large venue with many events, we do not recommend this option. You could experience significant speed issues if alerts are triggering too often.

  • At a specific time. This option will send an email alert digest at the specified times.

14. If you choose Specified Time, you will see your options to choose how often and when you will receive your alert:

  • Clicking the date next to Start will bring up a date picker that will allow you to select the date on which your alerts should start.
  • Enter the time of day that the alerts should be sent.
  • Select whether the alerts should repeat hourly, daily, weekly or monthly from the drop-down.
  • Select how often the alerts should repeat from the drop-down. Leaving this at 1 will cause the alerts to repeat every hour, day, week or month; setting it to 2 will cause the alerts to repeat every other hour, day, week or month; etc.
  • You can also set an end date for your alerts by checking the box next to Ends. By default, alerts will be set to never end.
  • Once the settings for your recurring alert digest are selected, click OK.

15. Click Save.

 

16. Your alert has been created.

 

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